The guidelines incorporate:
- guidance note for leadership and staff
- pocket guide for staff and volunteers
Staff and volunteers in the Red Cross Red Crescent Movement (“the Movement”) are uniquely placed to support people before, during and after conflicts and disasters, thanks to their permanent presence in communities and unparalleled reach. This means they can serve as important entry points to support people access information, connect with loved ones, address basic needs, and access the services and assistance they need. The most appropriate way to connect people to the services they need will be determined by a range of factors: the person’s needs, risks, capacities, and resources; availability and access to services; and National Red Cross and Red Crescent Societies (“National Societies”) readiness to deliver services safely.
The objective of these guidelines is to foster a common understanding and approach within the Movement to safely identify persons’ needs and risks, and connecting them to the services and support they need in the most appropriate way. It is particularly (but not exclusively) focused on supporting people who have been exposed to violence, coercion, or deprivation (protection risk)1, especially for people and groups who are at heightened risk. The guidelines support National Societies, staff and volunteers to be able to safely address protection concerns identified in the course of their work and conduct safe referrals - which is highlighted as one of the four key elements of the Movement’s Minimum Protection Approach in the Movement Protection Framework.
You can download the resources below:
Complete Guidelines, incorporating the Guidance note for leadership and staff and the pocket guide for staff and volunteers (available in English, French, Arabic, Spanish, Ukrainian, and Russian)
The Pocket Guide - in A4 size
Pocket Guide in pocket-size card format (available in English, French, Arabic, Spanish, Ukrainian and Russian)