Guideline 12 of the IFRC PSEA Manual
It is crucial that the process for reporting and responding to SEA concerns is community-based. Such an approach should comprise trusted channels through which members of an affected community may safely report complaints and seek help. Doing so will help the community identify, define and take action to protect those who are vulnerable.
Related resources:
PSEA Manual by section:
- Assessment (Tool 1) (Tool 2)
- Designating PSEA focal points (Tool 3)
- Safeguarding policy development (Tool 4)
- Recruitment and screening (Tool 5) (Tool 6)
- Safe organisational culture
- Funding proposal guidelines (Tool 7)
- Programmatic risk assessment
- Raising awareness
- Referral mapping
- Establishing a safe complaints mechanism
- Reporting safeguarding concerns (Tool 8)
- Investigating and responding
- Providing assistance to survivors