PSEA Manual 12: Establishing a safe complaints mechanism for SEA

Guideline 12 cover page
Guideline 12 of the IFRC PSEA Manual

It is crucial that the process for reporting and responding to SEA concerns is community-based. Such an approach should comprise trusted channels through which members of an affected community may safely report complaints and seek help. Doing so will help the community identify, define and take action to protect those who are vulnerable.