Guideline 15 of the IFRC PSEA Manual
When there is an allegation of SEA, it is essential to put the welfare of survivors and whistleblowers at the center of our response (and not just focus on the subject of the complaint). This approach helps avoid causing further harm. Remember that the purpose of any assistance, or referrals, is to meet immediate needs that cannot wait for an investigation to be conducted and concluded.
The most senior representative of the National Society in the field is responsible for ensuring that assistance is provided.
Related resources:
PSEA Manual by section:
- Assessment (Tool 1) (Tool 2)
- Designating PSEA focal points (Tool 3)
- Safeguarding policy development (Tool 4)
- Recruitment and screening (Tool 5) (Tool 6)
- Safe organisational culture
- Funding proposal guidelines (Tool 7)
- Programmatic risk assessment
- Raising awareness
- Referral mapping
- Establishing a safe complaints mechanism
- Reporting safeguarding concerns (Tool 8)
- Investigating and responding
- Providing assistance to survivors