Guideline 14 of the IFRC PSEA Manual
How a report of SEA is handled can be a significant factor in the psychological impact on a survivor, as well as during their recovery. The organization is accountable for the way in which it responds to SEA. All complaints should be managed in a timely, fair and appropriate manner, with the safety of all persons involved given priority at every stage.
Investigations should be carried out by qualified, objective investigators, who have professional training and experience in conducting SEA inquiries.
Related resources:
PSEA Manual by section:
- Assessment (Tool 1) (Tool 2)
- Designating PSEA focal points (Tool 3)
- Safeguarding policy development (Tool 4)
- Recruitment and screening (Tool 5) (Tool 6)
- Safe organisational culture
- Funding proposal guidelines (Tool 7)
- Programmatic risk assessment
- Raising awareness
- Referral mapping
- Establishing a safe complaints mechanism
- Reporting safeguarding concerns (Tool 8)
- Investigating and responding
- Providing assistance to survivors